Nhs Patient Transport Telephone Number. Please tell us about your mobility and any additional needs y

Please tell us about your mobility and any additional needs you have so the right type of transport is booked Patient Transport Service is a non-emergency service for people who may need special support getting to and from their healthcare appointments. Find out about transport to and from hospital. Patients are encouraged to book between 2 weeks and 48 hours ahead of their appointment. To make a PTS booking please use the relevant telephone number for your area, shown below. If you meet certain criteria, you may be eligible for either patient transport or help towards your travel costs. Services provide over 11 million patient journeys each Nov 11, 2025 · Booking Non-Emergency Patient Transport Health care travel cost scheme In-centre haemodialysis travel reimbursement scheme Booking non-emergency patient transport If you need to book transport, call the Patient Transport Advice Centre (PTAC). For patients living in Cumbria, Lancashire or Merseyside: Further information is available on the Renal dialysis and cancer patients page. This Yes. Patient Transport Ambulances Ambulances are available for patient’s who require assistance from skilled ambulance staff. On the day of your transport you will either receive a text or a telephone call from one of our drivers when they are on their way to collect you. It may help to have your NHS number with you when you contact them. To make a booking, call 0330 3800 570. Non-emergency patient transport Travelling to your appointment using the non-emergency patient transport service If you have a medical condition that means you cannot travel to the hospital using public transport, or you require the assistance of ambulance staff during your journey, then you may be eligible to use the Dorset or Hampshire Patient Transport Services. Your answers to these questions will determine whether you are eligible. Getting to hospital can be difficult for some people, because of their clinical condition or mobility. If you provide us with a telephone number when making your booking we will send you a text message 24-hours prior to your transportation date. If you have a medical condition that prevents you from travelling to a treatment centre by any other means, or you require the skills of an ambulance care assistant during the journey, our Patient Transport Service (PTS) can help. Patients or their representatives who are seeking transport can make a booking via our call centre on 0333 240 4909 — it is open Monday to Friday, 8am to 5pm. For patients living in Greater Manchester, you will need to contact your dedicated booking centre for first appointments only. Nov 11, 2025 · Booking Non-Emergency Patient Transport Health care travel cost scheme In-centre haemodialysis travel reimbursement scheme Booking non-emergency patient transport If you need to book transport, call the Patient Transport Advice Centre (PTAC). If your appointment is in a hospital or clinic, look up where it is and plan how you'll get there. It’s our patient transport service or ‘PTS’ as you will hear us call it. In line with the Department of Health’s guidelines, we provide a non-emergency transport service for patients who cannot get to hospital without support. There is no charge for using Our Patient Transport Service (PTS) provides NHS-funded transport for eligible people who are unable to travel to their healthcare appointments by other means due to their medical condition. You will need your NHS number, which is available from your GP or clinic. Your call will be answered by a PTAC (Patient Transport Advice Centre) advisor, who will first assess whether you are eligible to use patient transport by asking you a few simple questions about your medical condition and mobility needs. The service received 275,283 phone calls from NHS colleagues and patients to make or amend a journey booking. It may be helpful to look up local transport or parking The Patient Transport Service provides ambulances to patients who need support to reach their healthcare appointment, or for their admission to and discharge from hospital, due to their medical/clinical needs. E. Apr 1, 2025 · Patient Transport Service We provide Patient Transport Services (PTS) in Hampshire and Milton Keynes. Patients are encouraged to book between 6 weeks and 48 hours ahead of their appointment. What is Non-Emergency Patient Transport? Non Emergency Patient Transport Services (NEPTS) is the term used to describe the non-urgent, planned transportation of patients with a medical need for transport to and from a premises providing NHS healthcare, for example patients travelling for outpatient or haemodialysis appointments. There are a number of ways to transport your patient to hospital and a SWASFT ambulance is not always the appropriate way. This may have been caused by a long period of inactivity. NHS England determine who is eligible to receive NEPTS. Dec 10, 2024 · If you need medical help with getting to or from a hospital or clinic on you may be eligible for NHS funded non-emergency patient transport. Or patients who have a medical condition/mobility problem that prevents them from using any alternative means. Find out if you're eligible for non-emergency patient transport services and how to access them, or how to claim for hospital transport costs. Booking Patient Transport Services The service is provided by EMED Patient Care, who operate 24/7, 365 days a year. Learn how to organise transport to and from hospital depending on whether it's an emergency or not. Patient Transport Service is a non-emergency service for people who may need special support getting to and from their healthcare appointments. Patient Transport Service (PTS) is a non-emergency service for people who may need special support getting to and from their healthcare appointments. Find out more about the booking information and eligibility criteria from the latest NEPTS patient information leaflet. The call centre uses assessment questions for each booking to determine a patient's right to access NHS-funded transport. If it's not an emergency you'll normally be expected to make your own way there. If it's a medical emergency, call 999 and ask for an ambulance. g. Our Patient Transport Service (PTS) provides NHS-funded transport for eligible people who are unable to travel to their healthcare appointments by other means due to their medical condition. Our telephone lines are open from 08:00 until 20:00, 7 days a week. Milton Keynes patients can access transport by calling the SCAS Contact Centre on 0300 100 0015, or via PTS Patient Zone. What is non-emergency patient transport (NEPTS) NEPTS is a service provided for patients who are unable to attend healthcare appointments by public transport or any other means due to their medical condition. We provide the service for patients in Cumbria, Lancashire, Greater Manchester and Merseyside. The patient transport service is for people who can’t get to their appointments because they have a medical need for special transport. Jul 16, 2025 · If you are a haemodialysis or cancer patient, please call 0800 028 9224. Finding your NHS number. Patients in Sunderland/Wearside and South Tyneside should contact Patient Transport Services contact centre on 0191 2151515 to make or amend a booking. Jul 5, 2023 · Despite some changes in provider being made from 1 July 2023, people are being advised that they should continue to book non-emergency patient transport services (NEPTS) as normal. When making the phone call please have available the following information: name. Who will collect me to take me to or from my Health Transportation Group UK (HTG-UK) is a specialist transport business within the Health Transportation Group offering bespoke services to meet specific transport needs across health and social care sectors. The non-emergency patient transport service is for people whose health means they cannot get to or from their NHS appointment in any other way. Non-emergency patient transport to our sites is provided by G4S. Please familiarise yourself with all the methods of transport available for your patient which are detailed below and select the appropriate one. How to book Patients can make bookings by phone - if possible, the patient should make the call, but family, friends or carers can assist. Patients are asked a set of questions to review/assess their eligibility at time of booking. Suffolk is provided by the East of England Ambulance Service NHS Trust (EEAST). NEPTS provide funded transport where a medical condition means that a patient would struggle to safely attend their treatment independently. Please contact the NHS Patient Transport Advice Centre as soon as you get confirmation of your medical appointment. Non-emergency patient transport (NEPT) services play an important role in helping eligible patients travel to, and from, healthcare services where they have a medical need for ambulance transport or require the support of patient transport staff. When you telephone, we will ask you some simple questions to check if you are eligible. Welcome to Yorkshire Ambulance Service Quick Book Please enter your username and password below: Who supplies non-emergency patient transport service? The NHS Non-Emergency Patient Transport Service for Norfolk and Waveney is provided by HTG-UK (Health Transportation Group-UK), which started providing this service on 1 October 2024. Apr 1, 2025 · We provide Patient Transport Services (PTS) in Hampshire and Milton Keynes. require access to oxygen whilst travelling. To make a booking you will need: Patient’s full name, home address, date of birth and phone number Patient’s NHS number and GP practice details A knowledge of the patient’s level of mobility Date and time of the appointment Hospital and clinic the patient is attending Type of appointment (for example, outpatient) 5 days ago · NHS University Hospitals of Liverpool Group is actively seeking talented candidates for Transport Manager in Liverpool, England, United Kingdom | NHS University Hospitals of Liverpool Group, a licensed sponsor in the UK, offers a variety of job opportunities eligible for Skilled Worker visa sponsorship. Complete our patient transport service patient experience survey. The clinics will usually arrange transport for any subsequent appointments, however please ask your booking centre for details of the arrangements in your local area. Patients can make bookings by phone - if possible the patient should make the call, but friends or carers can assist. If you're referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by a doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS). This line is open Monday - Friday, 8am - 6pm To cancel a booking If you need to cancel an appointment for the next working day call 0300 111 0247. Anyone wishing to book transport should continue to call the Patient Transport Advice Centre on 01278 727457. For eligible patients who are unable to use public or other transport due to their medical conditions, we provide a vital, non-emergency service getting them safely and comfortably to hospitals or other healthcare centres. By telling us about your experience using our service, we’ll be able to better meet the needs and expectations of our patients in the future. You can find out if you’re eligible for patient transport by calling the freephone G4S bookings line on 0800 096 0211, 24 hours a day. Patients will be asked a set of questions to assess their eligibility each time they book. To find out if you’re eligible for PTS and how to access it, you’ll need to speak to your GP or the healthcare professional who referred you to hospital. Feb 23, 2024 · What is the patient transport service (PTS)? Our non-emergency patient transport service plays a key role in patient care providing just under 1 million patients journeys each year across the West Midlands and Cheshire. Welcome to SCAS Patient Hub Please enter your NHS number and date of birth to login: Jul 3, 2024 · A Non-Emergency Patient Transport (NEPT) Service is provided for patients who: Have a medical condition which prevents them from using other forms of transport to travel to and from healthcare appointments Have a medical need for an escort such as a parent travelling with a child or a carer/health professional traveling with someone who has a learning disability or mental health illness. If you’ve used our patient transport service recently, we’d love to hear from you. Before you ring please make sure you have a pen and paper, your NHS number and your appointment details available. UCLH offers non-emergency patient transport for eligible individuals needing medical support to attend hospital appointments safely and comfortably. If you cannot attend your appointment at the time you've been given, contact the hospital or clinic to rearrange it. The service is for eligible patients who are unable to use private or public transport, due to their medical condition, to get to and from hospital or other healthcare centres. In August 2021, NHS England published its review of non-emergency patient transport services (NEPTS). Welcome to SCAS Patient Hub Please enter your NHS number and date of birth to login: Your session has expired. Apr 1, 2025 · If you need help travelling to hospital and can't use public transport due to medical reasons then there are options to help you.

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